Terms & Conditions

The small print...

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These terms and conditions form an agreement between Grace & Poise Ltd trading as Grace & Poise Academy and the users of this website, as well as customers of our Academy.

Grace & Poise Ltd operates this website and the academy, and is a company registered in England & Wales. The company number is 12360400 and the registered address is Dane John Works, Gordon Road, Canterbury, England, CT1 3PP

Academy Regulations and Policies

1 - Trial Classes

1.    Children are welcome to one ballet trial class in the age appropriate class (according to their academic school year).

a.    If a trial is booked and we find that the child has attended a trial before, we may choose to cancel the trial or invite the customer to make a booking for the remainder of the term.

b.    We may choose to allow a child to trial a class more than once in exceptional circumstances

2.    We have a strict no filming/photography policy when in the ballet studio.

3.    We may have a high demand for trial classes and to ensure there is no disruption to our classes, we may cap the number of trials per lesson.

4.    Trial bookings will not be refunded/ transferred under any circumstances other than an error on our part.

5.    We require children to trial and book for the correct class according to their academic age group. It is the parent’s responsibility to ensure they are booking trials for the correct class; if they book for the incorrect class refunds will not be possible, however we will endeavour to transfer them to the correct class provided there is space available.

6.    Spaces may be given away should customers fail to contact us and not attend a trial.

7.    Trial payments are required for class admittance.

8.    A female guardian will be allowed to attend the child's trial class, however please note that due to modesty purposes we do not allow any men in the studio.

a.    We ask that where possible other children do not attend the trial of their sibling, however if other children are required to attend the trial class we ask that they sit to one side as quietly as possible. If other children become disruptive to the running of the class, we may be required to ask the parent and other children to wait outside the studio.

9.    Nobody other than those booked for the class will be able to join in with the class unless the teacher requests the support of a sibling/ guardian to encourage confidence of the child participating in the class. Please note that we do not allow boys above 9 years old to enter the studio.

2    - Class Attendance & Late Arrival

1.    All parents are required to register via our online booking system for the age-appropriate class (according to the child’s academic school year) and must have made payment in order to attend our classes.

2.    Students should arrive with time ahead of class to ensure they can be ready to start the class on time.

a.    Any students that are late will need to wait outside of the studio until an Academy Assistant is able to sign them in and take them to class.

b.    Teachers will not be available to manage late arrivals as they need to ensure there is no disruption to classes.

c.     Persistent late arrival will be flagged up and discussed with parents.

3.     A female guardian is allowed inside the studio for ballet trial classes and upon the invitation of the Teacher in the event that a student becomes distressed. Please note that due to modesty purposes we do not allow any men and boys above 9 years old in the studio. In all other cases nobody other than the children booked for classes are allowed in the studio.

3 - Booking Fees & Absences

1.      Fees & classes will not be amended / transferred / refunded under any  circumstances.

4- Bookings- Automatic Enrolment & Cancellation

1.   We will automatically enrol students for consecutive terms 8 weeks before the end of each term. This is done to prioritise the bookings of existing students over any new students that may wish to book.

a.   From the point of the automatic enrolment parents have 4 weeks to review their booking / request changes before payment is due.

b.    This means the deadline for payments will be 4 weeks before the end of each term in order to confirm students bookings for the following term. This deadline will be referred to as the ‘Booking Confirmation & Payment’ deadline.

c.   If we do NOT receive payment by the ‘Booking Confirmation & Payment’ deadline, the students' will lose their class space and the space will be made available for others.

d.   Our team will call / email parents who have not paid by the ‘Booking Confirmation & Payment’ deadline to see if we are able to provide any further support regarding continuation.

e.   If parents miss the deadline and are removed from the register they will be able to rebook at any point provided spaces are available. We will not be able to guarantee availability beyond the ‘Booking Confirmation & Payment’ deadline. If there is no availability we recommend joining a waiting list. Staff will notify parents on the waiting lists when spaces become available.

f.    We will make financial assessments based upon the bookings we have to evaluate whether classes can run. In the event we can’t run a class we will notify parents and refund accordingly.

2.    Changes to class times/days and locations may occur when students are automatically enrolled onto their respective class each term and when they move up a level at the start of each academic year. Our booking confirmations and invoices sent for the consecutive term contain this information and act as notice of these changes.

**3. If parents are new to the academy and join classes less than 8 weeks before the end of term we will instead send a link to book the following term and the above (4. 1) will not apply until the following term provided they are booked for classes more than 8 weeks before the end of term. Please note we cannot guarantee spaces and advise booking the following term as soon as possible to avoid any disappointment.

5    - Payments & Admission

1.   Payment of fees for any classes / workshops / trial classes/ events of any kind are required for admission.

6- Instalments & Discounts

1. Instalments are available for those that have been with the academy for more than 1 academic year. The deadline to apply for instalments for the consecutive term will be 9 weeks before the end of term.

2. It will not be possible to apply this for the consecutive term after this deadline has passed.

3. The first Instalment of 2/3rd of the term fees will be due by the ‘Booking Confirmation & Payment’ deadline (4 weeks before the end of term). The second Instalment of 1/3rd of the term fees will be due by their first class of term.

4. The student will not be able to attend any classes until full payment has been made and there will be no refund for the first instalment.

5. The parent will also be liable for the remainder of the fees owed for that term as per the contracted arrangement. Failure to honour the agreements made may result in Grace & Poise taking legal action.

6. Sibling Discounts: 10% Sibling discounts are applied automatically on class4kids. These apply to classes, exams, workshops, shows & and any other events listed on class4kids (These do not apply to trial payments/bookings)

7. All children’s accounts must be listed under the same legal guardians name (not aunty/uncle or any other person) and sibling discounts only apply to those children

7 - Uniform

1.    Our uniform policy requires that every student wears the 'Academy Approved' items which are the items listed on our website boutique. (Uniform is not required for a trial class)

2.    Hair must be tied back for health and safety purposes. If a student arrives with hair loose we will ask that it is tied back.

3.    Jewellery & watches must not be worn apart from very small hoops or stud earrings.

4.    Grace & Poise Academy will not take responsibility for any lost property.

8- Ballet Exams & Automatic Enrolment

1. Working towards the highest standard of teaching and training, students can undertake Grace & Poise Academy examinations to recognise achievement. Ballet examinations will be offered annually and incur a separate fee of £35 that is specific for the Ballet Exam.

a. Exams will take place on weekends during July each year

b. Students will be eligible for exams when they have completed the minimum required study time for each level. This is 1 full academic year for levels Preliminary-Primary and 2 full academic years of study for levels Grade 1 +. We may choose to invite a student who has not completed the full minimum required study time if we believe the student would be suitable for an exam.

c. Students that join the class but who are not eligible for the exam will move up an academic year group with the class they are in at the end of the academic year.

2.    Our students will be automatically enrolled for exams if they meet the minimum required amount of study time to be eligible for exams or if we believe they are suitable for the exam despite not completing the full study time.

a. These students will be automatically enrolled for exams 8 weeks before the end of the Spring Term (Term 2), alongside their Term 3 class booking. Parents will have 4 weeks to review the booking and make payment to confirm the booking.

b.    Requests for changes of exam time/day should be made ahead of this ‘confirmation and payment deadline’. We will endeavour to make changes to support students to be able to attend exams where possible, however we cannot guarantee changes will be possible.  

c.    If we do NOT receive payment by the ‘Booking Confirmation & Payment’ deadline, the students' exam booking will be cancelled and the space may be made available to another child.

4.    The academy may choose to prevent a child from participating in exams if there has been a substantial lack of attendance or the academy believes it is in the child's best interest or the interest of other children.

a. If a child is absent for more than 9 out of 36 lessons per year the academy will raise this with teachers and parents as a ‘cause for concern’. The Teachers will then review whether it is in the child’s best interest to participate in the exam.

b. If absences occur and this ‘cause for concern’ is raised after the Exams ‘Booking Confirmation & Cancellation Deadline’ has passed, the child may be prevented from sitting the exam and should this be the case the exam fees will not be refundable / transferable.

5.    Exams are non refundable/transferable under any circumstances. If a child is unwell/injured we will do our best to adapt the exam to best support them if provided with sufficient medical evidence of the illness/injury.

6.    Children must be in Academy approved uniform for exam admittance. If a child is not dressed in the correct attire with hair presented as required, they will not be admitted to the exam.

9- Workshops & Events

1. Fees will not be amended / transferred / refunded under any  circumstances.

2. Payments are required for admittance.

10 - Safeguarding and Child Protection Policy

At Grace & Poise Academy we have a responsibility to protect and safeguard all our children. We abide by the Child Protection Act 2004. All teachers and members of staff have an up to date Enhanced DBS check.

a.    Upon arrival someone over the age of 18yrs must sign the child in with the Academy Assistant.

b.    Upon collection a guardian listed on the child’s account will be given permission to collect the child. If someone wishes to collect the child and is not listed on their account as a collection permission, we will call the child’s guardians to confirm collection permission over the phone.

c.     If parents arrange for someone else to collect their child we require written notice stating the full name and contact number of the individual to academy@graceandpoise.co.uk to inform us of this. If we are unable to edit a child’s account with any updates in time for the class we will call the child’s guardians to confirm collection permission over the phone. We kindly request that parents anticipate a 48 hour reply.

d.    We will only be able to allow consented collection permissions of individuals over the age of 18yrs.

11 - Health & Safety

1.    A degree of physical contact is required by the teacher to aid teaching and prevent injuries. Although great care is taken at all times, we cannot take responsibility for any injuries occurring during or after class.

2.    Parents must inform us of any medical problems, allergies and learning needs that would impact their health/ learning in class and are responsible for ensuring we have been provided with all medication that may be required in class.

3.    Parents need to promptly update us of any medical changes and can do so on their class4kids account.

4.    In the event that a child requires First Aid the child will be tended to by a Qualified First Aider and if needed we will contact the parent/guardian of the student.

a.    In the event that a child has an accident /medical incident under our care we will notify parents / guardians upon collection or for more serious cases provide parents with an Accident Report form.

12 - Filming & Photography Policy

1.    Videos and photographs may be used for the Academy’s website and Social media sites when consent is given by the parents on their class4kids account.

2.    In accordance with our Safeguarding and Protecting Children Policy we will not permit photographs, video or other images of young people to be taken without the consent of the parents/carers and children.

3.    The student’s modesty will always be protected, therefore, student’s will only be photographed in appropriate clothing during action or staged shots.

13 - Communication

1.    Parents are required to provide us with up to date contact details (email address and phone number) via their class4kids account. We will use these details to communicate all important Academy updates via email.  

2.    It is the responsibility of the parent to ensure they read important emails as the Academy cannot take responsibility if important information was not read.

14 - Booking Changes

1.    In the event that we are unable to run classes we will make every effort to offer an alternative date.

2.    We will make parents aware of any cancellations and new dates and request notice if parents cannot make the new date.

3.    If parents provide notice by the provided deadlines we will issue a refund for any cancelled lessons.

a.    If parents do not notify us before the deadlines provided we will understand that they can attend the new dates specified.

b.    Refunds will not be given after the deadlines for notice have passed.

4.    If we are unable to offer a new date we will refund parents for classes missed.

15 - Covid & Closures

In light of Covid-19, we are following the guidance of the National Youth Agency closely:https://nya.org.uk/guidance/.  

1.    Refunds / transfers of fees will not be possible due to any Covid-19 related absences

3.    In the event of classes closed due to Covid we will refund parents for classes missed at the end of each Academic Term.

16 - Protection of the Academy's Integrity

1.    Parents agree that during their child’s contracted term of study with us they do not attend or promote Ballet Classes hosted by another organisation other than Grace and Poise Academy.

2.    It is not permissible to share any choreographic, poetic, or other relevant material owned by Grace and Poise Academy without the permission of the Academy's Director.

a.    This includes the sharing of any footage of class material owned by Grace and Poise Academy, or any recording of Teachers, Classes or resources received.

17.Private Lessons

  1. Parents booking private lessons must ensure they provide 6 weeks notice of any impossible dates / changes to their booking.

a. Bookings are non refundable / transferable when less than 6 weeks notice is provided

  1. Payments can be made in line with our instalment programme.

a. The first Instalment of 2/3rd of the term fees will be due by the ‘Booking Confirmation & Payment’ deadline (4 weeks before the end of term).

b. The second Instalment of 1/3rd of the term fees will be due by their first class of term.

c. If the 2nd instalment is not paid ahead of the first class of term the student will not be able to attend any classes until full payment has been made and there will be no refund for the first instalment.

d. If the parent chooses to cancel their booking / make changes, they will be liable for payment of 6 weeks of classes (any fees paid beyond this can be refunded in line with the 6 weeks notice period)

18. Student Assistant Jobs (Over 13 yrs & Under 18yrs)

  1. Students may be invited to work within the academy to gain experience, this work will be paid time unless agreed as work experience only. Any work arrangements for those under the age of 18yrs must be agreed in writing by the child's guardian

a. If the student is working to support funding their class fees this must be agreed in writing by the guardian

b. If the student is absent / does not attend the work agreed they will have the option of either making up the hours agreed at another time or amending fees owed to reflect the changes due to absence

  1. The student will not be held responsible for any children / be left alone at any time and will be considered under the care of the onsite staff

19. Damages

  1. Parents/Guardians will be responsible for any damages to venue or equipment caused by themselves / their children /children they are responsible for when onsite (not in class time).
  2. Grace & Poise will be responsible for any damages to venue/equipment caused by children when children are in our care (during class time)
  3. If payment for damages is not received by the adult responsible the matter may be pursued legally.

Use of the website

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Grace & Poise Ltd trading as Grace & Poise, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Grace & Poise and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Grace & Poise and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

1. All Content included on the Website, unless uploaded by Users, is the property of Grace & Poise, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

2. You may, for your own personal, non-commercial use only, do the following:

a. retrieve, display and view the Content on a computer screen

3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Grace & Poise.

Prohibited use

4. You may not use the Website for any of the following purposes:

a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;

b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Links to other websites

5. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Grace & Poise or that of our affiliates.

6. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

7. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

8. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please see here

Availability of the Website and disclaimers

9. Any online facilities, tools, services or information that Grace & Poise makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Grace & Poise is under no obligation to update information on the Website.

10. Whilst Grace & Poise uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

11. Grace & Poise accepts no liability for any disruption or non-availability of the Website.

12. Grace & Poise reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

13. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

14. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

15. To the maximum extent permitted by law, Grace & Poise accepts no liability for any of the following:

a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

b. loss or corruption of any data, database or software;

c. any special, indirect or consequential loss or damage.


16. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

17. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

18. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

19. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

20. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

21. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

22. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.